Frequently Asked Questions
Everything you need to know about shopping with MCoBeauty.
Are MCoBeauty products cruelty-free?
Yes, MCoBeauty is a certified cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we hire third parties to do so on our behalf.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for items purchased through our website. Products must be unopened, unused, and in their original packaging to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Klarna.
Are your products vegan?
While many of our products are vegan-friendly, some contain ingredients like beeswax or lanolin. Please check the 'Ingredients' tab on individual product pages for specific details.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.